SHIPPING POLICY

Welcome to the Dzi Kingdom Arts & Crafts Web Site (“SITE”). Please review the following shipping terms that govern your purchase on our Site. Please note that your use (or purchase) on our Site constitutes your agreement to follow and be bound by those terms (the “AGREEMENT”).


Shipping and Delivery

Shipping and delivery is free for any purchase above RM1000.00. Orders below that amount will require customers to pay for courier charge.

Dzi kingdom uses the services of:

  • GD Express Sdn Bhd
    No 19 Jalan Tandang, 46050 Petaling Jaya, Selangor Darul Ehsan Malaysia.
  • Federal Express Services (M) Sdn Bhd
    801B, Level 8, Tower B, Uptown 5, 5, Jalan Ss 21/39, Damansara Uptown, 47400 Petaling Jaya Selangor Darul Ehsan Malaysia.

For Service and price information, Package status and Proof of delivery, please email to info@dzikingdom.com

Import Duties

Import duties of your purchase may be changed by your local customs office. You may want to contact your local customs office to inquire about the charge (if any) and any duties incurred shall be paid by you.

Receiving

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the address, Dzi kingdom is not obliged to order to the correct address at the company expense. We will provide customer with an estimated date for delivery of all parcels. While Dzi Kingdom make every effort to deliver by the stated time, all dates specified are estimations only. Dzi kingdom is unable to give a guaranteed exact time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to the right to cancel an order. If the goods are damaged, DO NOT accept delivery of the purchase, leave a note with the courier representative and contact us immediately.

Return Policy

All goods sold and sent are Non-Refundable, please inspect your order immediately upon arrival. Sign on the delivery slip to accept your purchase, only after you are completely satisfied with it. Signature on the delivery slip means ‘total acceptance of goods’.


Cancellation Policy

A cancellation fee of 10% of the product will be imposed for cancellation. Orders can only be cancelled if they have not been shipped out yet.

Missing Orders

We do not accept claims for missing orders. If you have not received your order within this period, please contact us immediately to check on the status of your order online with the provided courier company information.

We do not accept any shipments made to P.O.Box address.

If you believe that delivery is severely overdue, please send our Customer Service Department an email at orders@dzikingdom.com and we will take appropriate action. (Please include the Order Number).

Product Guarantee

We guarantee that each dzi you order is WYSIWYG (what you see is what you get). However there may be some variation in color, size by millimeter, lightings in background and etc. Prices of goods, services, delivery and other charges displayed on Dzi Kingdom are current at the time of display. These prices are subject to variation without prior notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free, that might be caused by accidental typography.

Trade-in

Trade-In service only available on branches only, please note that our web store DON’T have Trade-In service. The dzi measurements are based on approximations and may not be precise or 100% accurate by the millimeter. Our products are generally measured on width, length & height in centimeters.